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	<title>Mark Shuttleworth &#187; customer service</title>
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	<description>Planetary perspectives</description>
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		<title>Nicely handled, Thawte!</title>
		<link>http://www.markshuttleworth.com/archives/155</link>
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		<pubDate>Mon, 16 Jun 2008 22:09:50 +0000</pubDate>
		<dc:creator>mark</dc:creator>
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		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[I was delighted to see Thawte&#8217;s elegant handling of the recent OpenSSL random number generator flaw in Debian, Ubuntu and other Debian derivatives. They offered a free replacement for anyone who was affected. Years ago, when Thawte was setup, we put a lot of effort into doing things in a way which made sense for [...]]]></description>
			<content:encoded><![CDATA[<p>I was delighted to see Thawte&#8217;s elegant handling of the recent OpenSSL random number generator flaw in Debian, Ubuntu and other Debian derivatives. They offered a free replacement for anyone who was affected. Years ago, when Thawte was setup, we put a lot of effort into doing things in a way which made sense for users of ApacheSSL and similar, open-source based secure servers. I&#8217;ve not kept up with the changes at the company since it became part of VeriSign in 2000, but it&#8217;s great to see that the brand has been preserved, and that more importantly some of it&#8217;s key values have, too.</p>
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